[55592] in North American Network Operators' Group
Network Operations "Metrics"
daemon@ATHENA.MIT.EDU (Pete Kruckenberg)
Mon Feb 3 23:44:55 2003
Date: Mon, 3 Feb 2003 21:44:21 -0700 (MST)
From: Pete Kruckenberg <pete@kruckenberg.com>
To: <nanog@merit.edu>
Errors-To: owner-nanog-outgoing@merit.edu
CEO's are judged by their company's profitability, long-term
growth, efficiency, etc. Students are judged based on
quizes, reports, mid-terms and finals. The economy is
tracked by tracking individual sectors, quarter-to-quarter
and year-over-year performance, unemployment, interest
rates, etc.
What metrics are used to measure networks and network
operators?
What "micro" measurements (the equivalent of tracking travel
expenses or cost-of-sales to ensure overall profitability)
are used to ensure good macro-level (up-time, network
reliability, application performance, happy customers)?
What systems/processes do you use to track all of this
information, and associate it to overall business success?
Thanks.
Pete.
