[54352] in North American Network Operators' Group
RE: Real contact at YahooMail
daemon@ATHENA.MIT.EDU (Hunter Pine)
Thu Dec 26 14:54:19 2002
Date: Thu, 26 Dec 2002 14:50:27 -0500
From: "Hunter Pine" <hunter@compuhelp.com>
To: <davidu@everydns.net>
Cc: <nanog@merit.edu>
Errors-To: owner-nanog-outgoing@merit.edu
Yahoo sucks trying to find a real person.
It is possible if you call their main office (408) 349-3300 (which you
can only find on their site in their Investor Relations section buried
10 or so links away from their home page).
Last time I called that number, there was a menu that actually included
an option for technical support. You will eventually get someone who
will help you, but it won't be easy or fun. They do however have a
wonderful policy where they will NOT hang up on you. Just stay on the
phone and be a pest long enough until they decide that you're really not
going to go away and they magically find a solution to your problem.
In my experience, if you actually tell them "I'm not going away until
you fix this, keep me on hold all you like, I know your policy", they
sometimes give in faster and help you right away. :)
If anyone else has a better solution, please cc me, I'd love to have a
direct number for someone too. :)
Good luck,
Hunter Pine
> -----Original Message-----
> From: davidu@everydns.net [mailto:davidu@everydns.net]
> Sent: Thursday, December 26, 2002 2:57 PM
> To: nanog@merit.edu
> Subject: Real contact at YahooMail
>=20
>=20
>=20
> Does anyone have contact information for a real person at YahooMail
they
> wouldn't mind passing along?
>=20
> Thanks,
> David U.
>=20
