[5385] in North American Network Operators' Group
RE: Cisco as Big Brother (Was Re: Cisco's AIP vs HSSI)
daemon@ATHENA.MIT.EDU (Chris A. Icide)
Thu Oct 17 10:49:35 1996
From: "Chris A. Icide" <chris@nap.net>
To: Alan Hannan <alan@mindvision.com>,
"'Kent W. England'"
<kwe@6SigmaNets.com>
Cc: "nanog@merit.edu" <nanog@merit.edu>, Tony Li <tli@jnx.com>
Date: Thu, 17 Oct 1996 09:47:49 -0500
>One of the reasons that cisco has earned its place as Number One is
>that, to my knowledge, cisco has never terminally screwed a client.
>No other contender can make that claim with me. I've been screwed by
>all of them, except cisco. They don't always give me what I want when
>I want it, but they don't do fundamentally bad things like walking
>away from the ISP market as Proteon did or wiping out their upper
>management team as Wellfleet did from time to time.
>
>
>--Kent
I've had my problems with Cisco, and there have been many, however, I
must say that when you poke them in the eye and say, "uhm, I've got a
problem that needs fixing now!", the engineers pop out of the walls like
that green thing in Ghostbusters. They slime things all up, and quickly
pull a working solution out of the muck. In fact, I found myself at O'Hare
Airport in Chicago early Sunday morning picking up two routers and a
bunch of interface cards. Cisco had been working on an unidentifiable
prblem, and decided that we may need to unload a couple of our routers
so they zipped out a couple of extra routers to us, along with an engineer.
Anyway, I know that I can count on their customer support organization
to immediately respond to my needs. The ONLY other company I ever
worked with that offered (and met) this level of support was HP.
Chris
