[52735] in North American Network Operators' Group
Re: spam, what to do:)
daemon@ATHENA.MIT.EDU (Barry Shein)
Wed Oct 9 18:39:41 2002
From: Barry Shein <bzs@world.std.com>
Date: Wed, 9 Oct 2002 18:39:05 -0400 (EDT)
To: Scott Granados <scott@graphidelix.net>
Cc: <nanog@merit.edu>
In-Reply-To: <Pine.LNX.4.33.0210082319450.2124-100000@penguin.graphidelix.net>
Errors-To: owner-nanog-outgoing@merit.edu
1. Make sure you have accurate billing information on them, a good
credit card, a phone number you've actually called them back on, that
sort of thing.
2. Make it clear you'll charge some clean-up fee for spamming billed
at $250/hour 4hr minimum.
the first item is most important, spammers thrive on anonymity
(actually, fraudulent identity), if they feel your procedures don't
allow them anonymity/fraud they'll go somewhere else.
On October 8, 2002 at 23:21 scott@graphidelix.net (Scott Granados) wrote:
>
> My question is this. The company I work for has a no spam policy.
> Sometimes users do and of course we shut them off. My own feelings asside
> its what is considered proper in the isp community so we do it with out
> question. However, what is the best policy and procedure to prevent
> people from spamming in the first place and secondly if they do and get
> terminated fix the damage done. I have no desire to support spam or
> enable spammers but there are bad users and sometimes they do. Any
> positive advise on dealing with these guys above just turning them off
> would be helpful.
>
