[52401] in North American Network Operators' Group
Williams NOC info?
daemon@ATHENA.MIT.EDU (Jeffrey Wheat)
Mon Sep 30 09:55:48 2002
Date: Mon, 30 Sep 2002 09:55:19 -0400
From: "Jeffrey Wheat" <jeff@nt.cetlink.net>
To: <nanog@merit.edu>
Errors-To: owner-nanog-outgoing@merit.edu
Hi all. I am considering purchasing additional transit from
Williams and I am wishing to get feedback on the support of
their NOC department. Things I am looking for feedback on=20
are 1) Availability of competent staff...i.e., do I have to=20
play relay with an operator when I can hear her asking the
tech questions but the tech refusing to get on the phone=20
(I won't say who this is in a public forum), 2) response
time of NOC on weekends and holidays and 3) ease of reaching
the NOC (limited menu hell or transfer from one person to=20
the next to the next.
Please reply to me in person in order to limit any bashing=20
if there is to be any...
Many many thanks in advance,
Jeffrey
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=20
