[51098] in North American Network Operators' Group
RE: your mail
daemon@ATHENA.MIT.EDU (Patrick)
Tue Aug 20 17:29:21 2002
Date: Tue, 20 Aug 2002 14:28:11 -0700 (PDT)
From: Patrick <patrick@stealthgeeks.net>
To: "N. Richard Solis" <nrsolis@aol.net>
Cc: Nathan Stratton <nathan@robotics.net>,
"Majdi S. Abbas" <msa@samurai.sfo.dead-dog.com>, <nanog@merit.edu>
In-Reply-To: <LIEIJNKJONCCDDOFLHNBMEIKCDAA.nrsolis@aol.net>
Errors-To: owner-nanog-outgoing@merit.edu
On Tue, 20 Aug 2002, N. Richard Solis wrote:
>
> Then the appropriate person to talk to is the account manager. Catching a
> problem yourself doesn't do anyone any good if the management of the
> facility (or the company) isn't involved.
That presumes there is a single account manager.
With Equinix, there are no less than 5 different people I need to call
depending on what I need. They've shifted account management costs back on
the customer.
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Patrick Greenwell
Asking the wrong questions is the leading cause of wrong answers
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