[5082] in North American Network Operators' Group
re: Process of opening trouble tickets.
daemon@ATHENA.MIT.EDU (Rob Gutierrez)
Tue Oct 8 14:29:08 1996
From: Rob Gutierrez <rmg@Internex.NET>
To: nanog@merit.edu
Date: Tue, 8 Oct 1996 11:22:17 -0700 (PDT)
From Mark Boolootian:
> So, my meta-question is: Shouldn't there be an informal arrangement that
> allows one provider to open a trouble ticket with another provider if the
> providers peer with one another?
We have always honored trouble tickets from any ISP, and we have opened
TT's with MCI.
We're a customer of Sprint, so I can't speak of any problems we've had
in regards to trouble tickets with Sprint.
rob
