[5079] in North American Network Operators' Group
Process of opening trouble tickets (was: Problems with Sprintlink...)
daemon@ATHENA.MIT.EDU (Mark Boolootian)
Tue Oct 8 13:10:25 1996
From: booloo@cats.ucsc.edu (Mark Boolootian)
To: nanog@merit.edu
Date: Tue, 8 Oct 1996 10:05:01 -0700 (PDT)
In-Reply-To: <199610081505.IAA19942@krazy.UCSC.EDU> from "Mark Boolootian" at Oct 8, 96 08:05:18 am
After sending the email regarding packet loss in Sprintlink, someone
pointed out that the post was inappropriate for the NANOG list and that
I should have requested that my provider open a trouble ticket with
Sprintlink on my behalf.
I chose not to do that because I know that BBN Planet tried to open a
trouble ticket for this very problem and was informed by Sprintlink that
they (Sprintlink) could not open a trouble ticket for them since BBN Planet
was not a Sprintlink customer. I presume that BBN Planet peers with
Sprintlink, and such a response seems rather counterproductive to me.
So, my meta-question is: Shouldn't there be an informal arrangement that
allows one provider to open a trouble ticket with another provider if the
providers peer with one another?
Perhaps the above was an isolated incident, or perhaps it is a policy unique
to Sprintlink. Nevertheless, it strikes me as antithetical to building
a well-oiled Internet.
mb
