[49760] in North American Network Operators' Group
Dave Hughes says raspberries to qwest Fwd: RE: you see you simply
daemon@ATHENA.MIT.EDU (Gordon Cook)
Tue Jul 9 21:01:39 2002
Date: Tue, 9 Jul 2002 20:50:16 -0400
To: nanog@merit.edu
From: Gordon Cook <cook@cookreport.com>
Errors-To: owner-nanog-outgoing@merit.edu
>From: "Dave Hughes" <dave@oldcolo.com>
>To: "'Gordon Cook'" <cook@cookreport.com>
>Subject: RE: you see you simply are not a big enough customer Fwd:
>Kudos to Qwest
>Date: Tue, 9 Jul 2002 15:52:43 -0600
>MIME-Version: 1.0
>X-Priority: 3 (Normal)
>Importance: Normal
>
>Put this in the nanog list.
>
>Raspberries to Qwest
>
>And Qwest has been unable to disconnect a T-1 local loop to me for 6
>months and is still trying to bill us - for no service....
>
>Dave Hughes
>dave@oldcolo.com
>
Cook: I have heard the full story on the phone from Dave. It is
remarkable. many hours spent trying to meticulously jump through
every qwest hoop - all to no avail. a loose translation from
memory is -- keep your customer and his imaginary revenue on the
books forever by making sure that part of your operation can never
determine that he has left. revenue gaining side becomes responsive
- just black hole anything that looses revenue
>-----Original Message-----
>From: Gordon Cook [mailto:cook@cookreport.com]
>Sent: Tuesday, July 09, 2002 2:28 PM
>To: dave@oldcolo.com
>Subject: you see you simply are not a big enough customer Fwd: Kudos to
>Qwest
>
>>Delivered-To: nanog-outgoing@trapdoor.merit.edu
>>Delivered-To: nanog@trapdoor.merit.edu
>>Delivered-To: nanog@merit.edu
>>From: "Vincent J. Bono" <vbono@vinny.org>
>>To: <nanog@merit.edu>
>>Subject: Kudos to Qwest
>>Date: Tue, 9 Jul 2002 16:00:58 -0400
>>MIME-Version: 1.0
>>X-Priority: 3
>>Sender: owner-nanog@merit.edu
>>Precedence: bulk
>>X-Loop: nanog
>>
>>
>>We always hear the worst but I just thought I would plug Qwest in that
>they
>>just installed an OC-12 point to point cross country for me in 27 hours
>from
>>time of order. This included cross connects at Level3.
>
>--
>
--
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