[49126] in North American Network Operators' Group
RE: How important is IM? was RE: How important is the PSTN
daemon@ATHENA.MIT.EDU (James Smith)
Tue Jun 25 15:45:27 2002
From: James Smith <jsmith@PRESIDIO.com>
To: "'nanog@merit.edu'" <nanog@merit.edu>
Date: Tue, 25 Jun 2002 15:39:40 -0400
Errors-To: owner-nanog-outgoing@merit.edu
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> -----Original Message-----
> From: Christopher J. Wolff [mailto:chris@bblabs.com]
> Sent: Tuesday, June 25, 2002 3:17 PM
> To: nanog@merit.edu
> Subject: How important is IM? was RE: How important is the PSTN
>
> So my question for the group is, do chat programs (IM, IRC,
> yahoo) serve a
> substantial network support purpose or are they more of a distraction,
> allowing staff to communicate with friends, relatives,
> drifters, interlopers
> on company time?
>
> Regards,
> Christopher J. Wolff, VP CIO
> Broadband Laboratories
> http://www.bblabs.com
>
>
It also allows other employees to ask/answer quick questions, have an
impromptu engineering con-call (with hard copy!) without having to get
someone to approve the cost, provide a support channel for customers (ever
try to talk a dyslexic through a command line config? cut-paste is your
friend...), and several other things that we find useful.
In fact, every engineer in the company is told to get a hotmail account
and load MSN Messenger when they come on board.
IMHO, abuse of company resources should be handled in HR, not IT.
Tools don't waste time, people waste time...
James H. Smith II NNCDS NNCSE
First Call Response Center
Professional Services - Network Engineer
The Presidio Corporation
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<TITLE>RE: How important is IM? was RE: How important is the =
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<P><FONT SIZE=3D2>> -----Original Message-----</FONT>
<BR><FONT SIZE=3D2>> From: Christopher J. Wolff [<A =
HREF=3D"mailto:chris@bblabs.com">mailto:chris@bblabs.com</A>]</FONT>
<BR><FONT SIZE=3D2>> Sent: Tuesday, June 25, 2002 3:17 PM</FONT>
<BR><FONT SIZE=3D2>> To: nanog@merit.edu</FONT>
<BR><FONT SIZE=3D2>> Subject: How important is IM? was RE: How =
important is the PSTN</FONT>
<BR><FONT SIZE=3D2>> </FONT>
<BR><FONT SIZE=3D2>> So my question for the group is, do chat =
programs (IM, IRC, </FONT>
<BR><FONT SIZE=3D2>> yahoo) serve a</FONT>
<BR><FONT SIZE=3D2>> substantial network support purpose or are they =
more of a distraction,</FONT>
<BR><FONT SIZE=3D2>> allowing staff to communicate with friends, =
relatives, </FONT>
<BR><FONT SIZE=3D2>> drifters, interlopers</FONT>
<BR><FONT SIZE=3D2>> on company time?</FONT>
<BR><FONT SIZE=3D2>> </FONT>
<BR><FONT SIZE=3D2>> Regards,</FONT>
<BR><FONT SIZE=3D2>> Christopher J. Wolff, VP CIO</FONT>
<BR><FONT SIZE=3D2>> Broadband Laboratories</FONT>
<BR><FONT SIZE=3D2>> <A HREF=3D"http://www.bblabs.com" =
TARGET=3D"_blank">http://www.bblabs.com</A></FONT>
<BR><FONT SIZE=3D2>> </FONT>
<BR><FONT SIZE=3D2>> </FONT>
</P>
<P><FONT SIZE=3D2>It also allows other employees to ask/answer quick =
questions, have an impromptu engineering con-call (with hard copy!) =
without having to get someone to approve the cost, provide a support =
channel for customers (ever try to talk a dyslexic through a command =
line config? cut-paste is your friend...), and several other things =
that we find useful.</FONT></P>
<P><FONT SIZE=3D2> In fact, every engineer in the company is told =
to get a hotmail account and load MSN Messenger when they come on =
board. </FONT></P>
<P><FONT SIZE=3D2> IMHO, abuse of company resources should be =
handled in HR, not IT. </FONT>
</P>
<P><FONT SIZE=3D2> Tools don't waste time, people waste =
time...</FONT>
</P>
<P><FONT SIZE=3D2>James H. Smith II NNCDS NNCSE</FONT>
<BR><FONT SIZE=3D2>First Call Response Center</FONT>
<BR><FONT SIZE=3D2>Professional Services - Network Engineer</FONT>
<BR><FONT SIZE=3D2>The Presidio Corporation</FONT>
</P>
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