[49084] in North American Network Operators' Group
Re: Bet on with my boss
daemon@ATHENA.MIT.EDU (Jim Hickstein)
Fri Jun 21 22:17:19 2002
Date: Fri, 21 Jun 2002 17:20:17 -0700
From: Jim Hickstein <jxh@jxh.com>
To: nanog@merit.edu
In-Reply-To: <006f01c2196f$9b9fa370$7080ba8c@VINNYARMADA>
Errors-To: owner-nanog-outgoing@merit.edu
> It took her 35 minutes to correct the issue.
^^^^^^^^^^
That's my "Rule of Nine," to wit: It takes nine times as long over the
phone as it does in person. Where "it" consists of fixing something by
typing commands.
I fixed a bunch of badly destroyed disk mirrors once, at 3 a.m., with my
eyes closed, lying in bed. Took 45 minutes. Would have taken 5 minutes if
I were "driving". (But it couldn't reach the machine directly myself, so I
stayed in bed and talked someone else through it.)
