[49077] in North American Network Operators' Group
Re: Bet on with my boss
daemon@ATHENA.MIT.EDU (Vincent J. Bono)
Fri Jun 21 18:07:08 2002
From: "Vincent J. Bono" <vbono@vinny.org>
To: "Pawlukiewicz Jane" <pawlukiewicz_jane@bah.com>
Cc: <nanog@merit.edu>
Date: Fri, 21 Jun 2002 18:04:25 -0400
Errors-To: owner-nanog-outgoing@merit.edu
We recently had a piece of equipment fail outside of Bronson, FL. This was
in a regeneration hut, 50 miles from almost anywhere useful. There is no
cellular service and no POTs in the HUT. The closest employee was a woman
who although bright was not very familiar with the equipment installed.
Because the management channel (IP) was still working to the site, an
engineer here in Quincy, MA was able to step her through fixing the problem
using nothing but IRC and two-way pager. It took her 35 minutes to correct
the issue.
Harder than with a phone? Yes. Impossible? No. Without that IP channel
running? It would have taken closer to an hour and a half by my guess but
still doable. Smoke signals or semaphore? I won't hazard a guess.
-vb
----- Original Message -----
From: "Pawlukiewicz Jane" <pawlukiewicz_jane@bah.com>
To: <nanog@merit.edu>
Sent: Friday, June 21, 2002 3:37 PM
Subject: Bet on with my boss
> Hi,
>
> How important is the phone to you? I mean, given some situation that
> arises, can we solve it without the phones?
>
> Just curious.
>
> You can ignore me if you want. That's okay.
>
> Jane
