[48082] in North American Network Operators' Group
Re: Cisco quality
daemon@ATHENA.MIT.EDU (Stephen Sprunk)
Wed May 22 14:17:52 2002
Message-ID: <02b701c201bc$a42edfd0$9d876540@amer.cisco.com>
From: "Stephen Sprunk" <ssprunk@cisco.com>
To: "Rob Healey" <rhealey@onvoy.com>,
"Ralph Doncaster" <ralph@istop.com>
Cc: <nanog@merit.edu>
Date: Wed, 22 May 2002 13:15:18 -0500
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Thus spake "Rob Healey" <rhealey@onvoy.com>
> If C brand worked properly as shipped how would Cisco support
> services and other consultancys survive?
>
> It's a MUCH bigger market in consulting services and
> Rent-a-Expert than the initial hardware/firmware sales.
According to Cisco's last financial results call, services account for 17%
of revenue. That's not quite a rounding error, but to say Cisco
intentionally ships bad hw/sw to collect on services (or for others to do
so) is way off the mark.
There are lots of services still necessary even when the sw/hw works as
advertised. Training, Planning, Design, Implementation, Operations, etc.
just like any other industry. Needing an architect and civil engineer to
build a skyscraper isn't a fault of the steel mill.
S
