[47051] in North American Network Operators' Group
Re: The Myth of Five 9's Reliability (fwd)
daemon@ATHENA.MIT.EDU (Iljitsch van Beijnum)
Wed Apr 24 17:05:52 2002
Date: Wed, 24 Apr 2002 23:04:16 +0200 (CEST)
From: Iljitsch van Beijnum <iljitsch@muada.com>
To: Art Houle <houle@zeppo.acns.fsu.edu>
Cc: <nanog@merit.edu>
In-Reply-To: <Pine.SOL.3.93.1020424164739.18456U-100000@zeppo>
Message-ID: <20020424230132.Y19546-100000@sequoia.muada.com>
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Errors-To: owner-nanog-outgoing@merit.edu
On Wed, 24 Apr 2002, Art Houle wrote:
> How to calculate uptime and get 5 9s
> -do not include any outage less than 20 minutes.
> -only include down lines that are actually reported by customers.
> -when possible fix the line and report 'no trouble found'.
> -remember that your company is penalized by the FCC for bad ratings, so
> don't report any problems that you do not have to.
Don't forget to schedule maintenance as often as possible. After all, if a
customer doesn't get any service because there is a maintenance they don't
mind, but if the same service disruption is because of an outage they get
upset.
