[47049] in North American Network Operators' Group
Re: The Myth of Five 9's Reliability (fwd)
daemon@ATHENA.MIT.EDU (Dan Hollis)
Wed Apr 24 16:59:23 2002
Date: Wed, 24 Apr 2002 13:58:31 -0700 (PDT)
From: Dan Hollis <goemon@anime.net>
To: Art Houle <houle@zeppo.acns.fsu.edu>
Cc: Pete Kruckenberg <pete@kruckenberg.com>, <nanog@merit.edu>
In-Reply-To: <Pine.SOL.3.93.1020424164739.18456U-100000@zeppo>
Message-ID: <Pine.LNX.4.44.0204241357270.30120-100000@sasami.anime.net>
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Errors-To: owner-nanog-outgoing@merit.edu
On Wed, 24 Apr 2002, Art Houle wrote:
> How to calculate uptime and get 5 9s
> -do not include any outage less than 20 minutes.
> -only include down lines that are actually reported by customers.
> -when possible fix the line and report 'no trouble found'.
> -remember that your company is penalized by the FCC for bad ratings, so
> don't report any problems that you do not have to.
-always close out tickets 60 seconds before they are scheduled to be
escalated, even if the problem is still open.
-Dan
--
[-] Omae no subete no kichi wa ore no mono da. [-]
