[46623] in North American Network Operators' Group
RE: Qwest Support
daemon@ATHENA.MIT.EDU (internetguy205@hotmail.com)
Sat Apr 6 14:08:20 2002
Message-ID: <B0052845174@mail.innerhost.com>
From: "internetguy205@hotmail.com" <internetguy205@hotmail.com>
To: "nanog@merit.edu" <nanog@merit.edu>
Date: Sat, 06 Apr 2002 19:07:47 GMT
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Errors-To: owner-nanog-outgoing@merit.edu
WOW=2E
After going through the string of emails on this subject, it=
really amazes me that someone would bash someone else in regards=
to getting correct support=2E This appeared to be a legitimate=
need for support, & Regardless of the nature of the problem, as=
Mr=2E Urban suggests, quite correctly, this gentleman Mr=2E Dills=
could not get support when he required it, & was shuffled=
around=2E
In fact, someone suggested that he would have had" greater =
sympathy " for this gentleman if he was really down=2E & if it=
had of been a legitimate routing problem, it would have been "=
more interesting "=2E
Now, we all can understand with the state of the industry, that=
support response times & support in general might just be a bit=
stretched these days=2E But no sympathy, or would have had=
greater sympathy, come on=2E
Infact, reading further emails, it appears that this gentleman,=
Mr=2E Dills DID have a routing issue=2E & once he lit into his=
provider, via NANOG, they did not like the exposure & quickly=
gave him some assistance=2E
Now, NANOG is really not the place to b****, but if it works=2E=2E=2E
Greater sympathy=2E=2E=2E=2E ?? More interesting if it was a routing=
problem=2E=2E=2E When it appears it was=2E=2E=2E
Wonder if they treat their customers like that at Sockeye=
Networks=2E
A customer is a customer, plain & simple=2E Dont tell him you will=
call him back in 30 minutes then shuffle him off=2E For a day=2E
Regards=2E
> -----Original Message-----
> From: Gregory Urban [mailto:urban@cs=2Eumbc=2Eedu]
> Sent: Friday, April 05, 2002 11:14 AM
> To: Daniel Golding; nanog@merit=2Eedu
> Subject: RE: Qwest Support
>
>
>
> You totally missed the point=2E Had this been a real emergency,=
he
> would be
> unable to get resolution since Qwest was unable to dredge up a
> clue within
> their customer support machine=2E
>
> Greg U
