[46305] in North American Network Operators' Group
Re: PacBell Security/Abuse contact
daemon@ATHENA.MIT.EDU (Daniel M. Spielman)
Mon Mar 25 14:18:52 2002
Date: Mon, 25 Mar 2002 11:18:23 -0800
From: "Daniel M. Spielman" <dspiel@pacbell.net>
In-reply-to: <20020325071108.GA7876@UnderGrid.net>
To: nanog@merit.edu
Message-id: <5.1.0.14.2.20020325111322.0339f550@postoffice.pacbell.net>
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Errors-To: owner-nanog-outgoing@merit.edu
At 11:11 PM 3/24/2002 -0800, you wrote:
> Anyone have a telephone number that can reach a live person
>within Pacific Bell's Security/Abuse department? PacBell's technical
>support is completely inept with trying to help their customers when
>under any form of network attack other than passing you to a toll-free
>number which informs you to send email to an address that goes without
>answer.
>
> Respectfully,
> Jeremy T. Bouse
> UnderGrid Network Services
I've had a similar experience with their tech team. I was being
dos'd from a college in Chicago so I contacted them to have it filtered out
and they had no idea what I meant. They suggested I email the Admin at the
college to get it resolved. I started screaming at them how am i going to
email someone when I am being attacked. Then they transferred me to their
supervisor who was even more inept then they were. Frankly i gave up and
just waited out the dos attack which lasted 2 1/2 days.
