[45227] in North American Network Operators' Group
Re: lost Cisco contract
daemon@ATHENA.MIT.EDU (Joe Rhett)
Wed Jan 23 05:47:07 2002
Date: Wed, 23 Jan 2002 02:45:48 -0800
From: Joe Rhett <jrhett@isite.net>
To: "E.B. Dreger" <eddy+public+spam@noc.everquick.net>
Cc: nanog@merit.edu
Message-ID: <20020123024548.C23311@isite.net>
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nanog@merit.edu
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In-Reply-To: <Pine.LNX.4.20.0201182306480.24994-100000@www.everquick.net>; from eddy+public+spam@noc.everquick.net on Fri, Jan 18, 2002 at 11:08:46PM +0000
Errors-To: owner-nanog-outgoing@merit.edu
Go into Cisco's support contract database (from www.cisco.com) and enter a
serial number from one of the units under contract.
Cisco can never find contracts by name, usually because they mistyped
something important in the name. We're 16 months out on getting them to fix
errors like that. I've got a cron job running now to remind them weekly.
On Fri, Jan 18, 2002 at 11:08:46PM +0000, E.B. Dreger wrote:
>
> Greetings,
>
> Anyone know how to retrieve a lost contract number from Cisco?
> Have a client who can't find the contract, which still has a year
> remaining... and Cisco isn't much help.
>
> Any ideas?
>
>
> Eddy
>
> ---------------------------------------------------------------------------
> Brotsman & Dreger, Inc. - EverQuick Internet Division
> Phone: +1 (316) 794-8922 Wichita/(Inter)national
> Phone: +1 (785) 865-5885 Lawrence
> ---------------------------------------------------------------------------
>
> Date: Mon, 21 May 2001 11:23:58 +0000 (GMT)
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--
Joe Rhett Chief Geek
JRhett@ISite.Net ISite Services, Inc.
