[44863] in North American Network Operators' Group
Re: AT&T Broadband
daemon@ATHENA.MIT.EDU (Miles Fidelman)
Fri Dec 21 06:39:39 2001
Date: Fri, 21 Dec 2001 06:39:03 -0500 (EST)
From: Miles Fidelman <mfidelman@civicnet.org>
To: Miles Fidelman <mfidelman@civicnet.org>, <nanog@merit.edu>
In-Reply-To: <006301c18a0e$c617fa80$4200a8c0@interhouse.redbus.com>
Message-ID: <Pine.GSO.4.31.0112210636260.5412-100000@sun10101.dn.net>
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Errors-To: owner-nanog-outgoing@merit.edu
On Fri, 21 Dec 2001, Peter Galbavy wrote:
> This is probably because the people you talk to are employed by an 'out
> sourced' call centre company who has at some point in the past sat down with
> their client and built a call flow chart with all the things that these
> people should say, ask and do.
good point - though, of course, one would expect better from AT&T
I remember the legal process for transferring ownership of the system
ffrom MediaOne to AT&T - AT&T swore up and down how they were going to
bring so much more technical, operational, managerial, and financial
expertise and strength to the system than MediaOne ever could - what a
hoot
I guess I'm still spoiled from all those years I spent at BBN - building
and supporting large networks for various government agencies and
corporations - folks who actually cared about building serious network
support organizations.
Sigh..
Miles
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Director, Municipal Telecommunications
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