[44858] in North American Network Operators' Group
RE: AT&T Broadband
daemon@ATHENA.MIT.EDU (Rowland, Alan D)
Thu Dec 20 21:35:50 2001
Message-ID: <AD74E2EC6D5BEA47BCB067EB69D30AD2021A9F6A@petrified.mis.earthlink.net>
From: "Rowland, Alan D" <alan_r1@corp.earthlink.net>
To: "'John A. Tamplin'" <jat@liveonthenet.com>
Cc: nanog@merit.edu
Date: Thu, 20 Dec 2001 18:34:44 -0800
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That assumes that every time someone with clue calls it's about a=20
'tier three' issue. There is no perfect solution other than patience,
and building a good 'outside channels' contact list :)
Just my 2=A2
___________________________________
Alan Rowland
"no warranty expressed or implied, use at=20
your own risk, may be terminated at any=20
time without notice"
-----Original Message-----
From: John A. Tamplin [mailto:jat@liveonthenet.com]
Sent: Thursday, December 20, 2001 6:10 PM
To: Simon Higgs
Cc: nanog@merit.edu
Subject: RE: AT&T Broadband
On Thu, 20 Dec 2001, Simon Higgs wrote:
<snip rant>
I understand your point, but for every person who calls and who truly=20
does know what they are talking about there are probably 3 or 4 who =
just=20
think they do. You don't want to pay big bucks for top technical =
people=20
to answer the front-line calls, and those people hate when something =
gets=20
passed to them anyway. So you have minimally capable people answering=20
the phone who are told not to transfer the call to the next level until =
they check all the idiot things that could be wrong (which probably =
gets=20
a large percentage of their calls).
It would be nice however, if after one call when you prove that you do=20
know what you are talking about you get a different number to call =
which=20
bypasses the "is your computer plugged in" people.
John A. Tamplin jat@jaet.org
770/436-5387 HOME 4116 Manson Ave
770/431-9459 FAX Smyrna, GA 30082-3723
