[44424] in North American Network Operators' Group
Re: Followup British Telecom outage reason
daemon@ATHENA.MIT.EDU (Christopher A. Woodfield)
Mon Nov 26 09:21:26 2001
Date: Mon, 26 Nov 2001 09:22:01 -0500
To: Paul Vixie <vixie@vix.com>
Cc: nanog@merit.edu
Message-ID: <20011126092201.B789@semihuman.com>
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In-Reply-To: <g3vgfy43b4.fsf@as.vix.com>
From: "Christopher A. Woodfield" <rekoil@semihuman.com>
Errors-To: owner-nanog-outgoing@merit.edu
My first thought in response to this is the vendor's support costs -
wouldn't shipping more reliable images bring down those costs
signficantly? Or is it just that the extra revenue opportunities gained
by adding $WHIZBANG_FEATURE_DU_JOUR outweigh those potential support
savings?
-C
On Sun, Nov 25, 2001 at 07:30:07PM -0800, Paul Vixie wrote:
>
> Yeah but... these activities support existing customers with existing
> products, and they enable no revenue (the support fees are already in
> the bag). To dedicate that much engineering energy -- probably more
> than 50% of the corporate total if "doing it right" is the goal -- would
> put new customer revenue and new product revenue at risk.
>
> Paul Vixie <vixie@eng.paix.net>
> President, PAIX.Net Inc. (NASD:MFNX)
--
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Christopher A. Woodfield rekoil@semihuman.com
PGP Public Key: http://pgp.mit.edu:11371/pks/lookup?op=get&search=0xB887618B
