[44056] in North American Network Operators' Group
Re: OT: ATT Broadband Exec
daemon@ATHENA.MIT.EDU (Jim Popovitch)
Thu Nov 1 18:31:19 2001
Message-ID: <20011101232142.29200.qmail@web11605.mail.yahoo.com>
Date: Thu, 1 Nov 2001 15:21:42 -0800 (PST)
From: Jim Popovitch <jimpop@yahoo.com>
To: nanog@merit.edu
In-Reply-To: <04ce01c1631d$a26983f0$9d51fea9@Main>
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Errors-To: owner-nanog-outgoing@merit.edu
--- Andrew Metcalf <prelude@mindspring.com> wrote:
>
> I'm having a particularly bad time with dispatch/install for ATT broadband
> in the GA region. Does anyone have any email-phone numbers of an
> exec/helpful person for that region? Steven White?
Ha Ha Ha!
That's the best laugh I've had all day. (I live in the Atlanta "Super-Headend"
region)
AT&T's own people will tell you that there is no way for them to reach the
dispatch division. I would have to guess that the AT&T install/dispatch
division is the farthest thing from communications capable. (think: 2 paper
cups and string)
Heck, a month ago I finally got an AT&T installer to RE-connect my cable that
another installer screwed up 6 days prior. That installer himself couldn't
reach his *own* dispatch operator. Prior to that ...., oh jeeze there isn't
enough time to document all my past problems.
It is very apparent that AT&T Broadband is spending all of their money on, fake
looking "Audit Team" magnetic signs for ALL of their service vehicles, and
mind-numbing on-hold messages describing how much better things are that they
now have separate phone numbers for sales, service, installs, and HSD, as well
as online help at
"H_T_T_P_colon_forward-slash_forward-slash_help_dot_broadband_dot_att_dot_com
.... note there is no need to preface the word help with the letters: W_W_W
when typing
H_T_T_P_colon_forward-slash_forward-slash_help_dot_broadband_dot_att_dot_com".
<#@&+#@! I still hear it in my sleep. Please God, make it stop!>
Btw, with the competence their managers have shown so far, it is apparent that
"Audit" and "Team" are two of the farthest words from the AT&T Broadband
vocabulary.
Pardon my rant, I wish you well, but I wouldn't bet on your success anytime
soon.
-Jim P.
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