[43330] in North American Network Operators' Group
Re: staffing guidelines
daemon@ATHENA.MIT.EDU (Gregory Hicks)
Thu Oct 4 17:05:15 2001
Message-Id: <200110042104.f94L4A715581@metis.cAdence.COM>
Date: Thu, 4 Oct 2001 14:04:10 -0700 (PDT)
From: Gregory Hicks <ghicks@cadence.com>
Reply-To: Gregory Hicks <ghicks@cadence.com>
To: nanog@merit.edu, ILazar@tbg.com
MIME-Version: 1.0
Content-Type: TEXT/plain; charset=us-ascii
Content-MD5: cgWsnLXqcAcvp9zZJ7kwgw==
Errors-To: owner-nanog-outgoing@merit.edu
> From: Irwin Lazar <ILazar@tbg.com>
> Date: Thu, 4 Oct 2001 13:26:47 -0600
>
> Is anyone aware of guidelines for IT staffing that are freely available on
> the web? In particular, I'm looking for guidelines as to the number of
> staff required to support "N" amount of routers, servers, users, etc. Any
> links are appreciated.
I have not seen any 'guidelines', but I have always figured (roughly)
on 100-150x/IT staffer... (100-150 users/routers/machines/whatever...)
Much more than that and people start getting overworked...
For a time, I was responsible for 400+ users and 800+ machines and was
a bit over-worked... I 'negotiated' for ("I either get some help, or
I'm looking for a different employer.") and got two assistants to
assist with the workload...
The staffing level really depends on the level of support
desired/agreed upon, users expectations, machine types, et al...
Regards,
Gregory Hicks
---------------------------------------------------------------------
Gregory Hicks | Principal Systems Engineer
Cadence Design Systems | Direct: 408.576.3609
555 River Oaks Pkwy M/S 6B1 | Fax: 408.894.3479
San Jose, CA 95134 | Internet: ghicks@cadence.com
You know you have achieved perfection in design, not when you have nothing
more to add, but when you have nothing more to take away.
