[43111] in North American Network Operators' Group
Re: The backbone that sucks least?
daemon@ATHENA.MIT.EDU (Paul Vixie)
Fri Sep 28 23:11:37 2001
To: nanog@merit.edu
From: Paul Vixie <vixie@vix.com>
Date: 28 Sep 2001 20:11:00 -0700
In-Reply-To: memory-nanog@blank.org's message of "28 Sep 2001 13:11:14 -0700"
Message-ID: <g3g096d73v.fsf@as.vix.com>
Errors-To: owner-nanog-outgoing@merit.edu
> > Do they manage tickets with Keystone? I've heard you mention
> > that as a decent trouble ticket system in the past.
UUNET has some kind of localized commercial hybrid tracking system, it
doesn't look like Keystone from my outsider (former customer) perspective.
I really liked Keystone while it was growing.
> Keystone is, unfortunatly, indisputably dead at the moment. White
> Pajama Software bought it from Stonekeep, and promptedly turfed it in
> favor of their homegrown software. The source is "available", but it
> was never released under any kind of OSS license, so you're stuck with
> the last "official" release (which, while usable, still had tons of
> bugs and usability issues), and there's no active development going
> on right now.
I've seen nothing I like better, warts and all.
I guess if there were a standard database schema and interchange format
for trouble tickets, so that folks could choose their front end and back
end systems from different sources (and maybe for different strengths), a
lot of duplicate effort could still be avoided.(*)
(*) I only said that to make Jerry and DRC <winge>. IRTS 'til it hurts, man.
