[42935] in North American Network Operators' Group
Re: The backbone that sucks least?
daemon@ATHENA.MIT.EDU (Rafi Sadowsky)
Wed Sep 26 04:10:35 2001
Date: Wed, 26 Sep 2001 10:09:58 +0200 (IST)
From: Rafi Sadowsky <rafi-nanog@meron.openu.ac.il>
Reply-To: <nanog@merit.edu>
To: Paul Vixie <vixie@vix.com>
Cc: <nanog@merit.edu>
In-Reply-To: <g3r8suecmq.fsf@as.vix.com>
Message-ID: <Pine.GSO.4.31.0109261000440.4266-100000@meron.openu.ac.il>
MIME-Version: 1.0
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Errors-To: owner-nanog-outgoing@merit.edu
On 25 Sep 2001, Paul Vixie wrote:
>
>
> > Of those, who sucks least? Does paying extra for UUNET actually get you
> > anything extra (better customer service, better billing/accounting service,
> > better trouble ticket tracking and reporting)?
>
> i've just got to say that uunet's monitoring and trouble ticketing is Great.
> i don't know whether their backbone is good or not, but their proactive
> monitoring and subsequent issue tracking is just Great, that's all, Great.
> whoever set it up should definitely buy themselves a cigar, or whatever.
>
Paul,
Would you say UUNET handling of (non-direct customer) abuse complaints
tracking to be great as well ?
If the answer to the above Q is yes would said tracking be the same for
less well known net.persons than you ?
Thanks,
Rafi
--
Rafi Sadowsky rafi@oumail.openu.ac.il
Network/System/Security VoiceMail: +972-3-646-0592 FAX: +972-3-646-0454
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Open University of Israel | (PGP key -> ) http://telem.openu.ac.il/~rafi
