[38975] in North American Network Operators' Group
Re: BGP instability (was Re: Exodus Down)
daemon@ATHENA.MIT.EDU (mike harrison)
Sun Jun 24 11:42:14 2001
Date: Sun, 24 Jun 2001 11:41:37 -0400 (EDT)
From: mike harrison <meuon@highertech.net>
To: Adam Rothschild <asr@latency.net>
Cc: "nanog@merit.edu" <nanog@merit.edu>
In-Reply-To: <20010624023316.B82731@og.latency.net>
Message-ID: <Pine.LNX.4.10.10106241128240.2168-100000@home.highertech.net>
MIME-Version: 1.0
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Errors-To: owner-nanog-outgoing@merit.edu
> > seen, when there is a lack of good information, people will make up
> > stories to fit.
>
> I could not agree more.
>
> From a PR/damage control standpoint, I guess I can understand the
> reasoning behind tagging all Exodus outage notifications with the
> words "CONFIDENTIAL" and "NDA" in big bold letters. And it's quite
This attitude hurts us all, spreading FUD all over the place.
Everyone has a bad minute/hour/day/... its what you do
and how you act when it happens that makes a real difference.
Sure, Exodus is worried about their reputation as THE anal
retentive always up over-redundant data center. Feces occurs.
If you tell people "it's broke an the A-Team is working on it"
they say "these guys have their stuff together". If you hide
behind NDA's and fear of letting people know you are having
a catastrophic failure then they decide you are clueless
and wonder how bad it really is.
Oh well.. I hope Freshmeat/Slashdot/Andover have a better day today.
When one of our major customers is having this bad of a day, we
at least try to point to traffic to a junk server with a 'It's broke
and we are working on it' page and we're just a bunch of geek
wannabe's in Chattanooga. --Mike--
