[38371] in North American Network Operators' Group
RE: A moment of silence.
daemon@ATHENA.MIT.EDU (Rich Sena)
Mon Jun 4 06:20:46 2001
Date: Mon, 4 Jun 2001 06:18:45 -0400 (EDT)
From: Rich Sena <ras@poppa.thick.net>
To: Tim Wilde <twilde@dyndns.org>
Cc: Jason Lewis <jlewis@jasonlewis.net>, nanog@merit.edu
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I'd have to concur - pre-MFN experience with AboveNET was a lot more
customer friendly... we used to have a sales rep that would die for us
there - he would beg borrow and steal to make us happy - it would take a
phone call and a verbal committment to get a new line run to the cage
etc... after the buyout (and exodus of some good folks) ther service
really got formal - with everything needing to be in writing and all
contacts needing to get a ticket via their support center... but we were
still happy with the product to say the least...
On Jun 3, 2001 Tim Wilde spake:
>
> > Since you brought it up......I have been to Abovenet's facility at 8100
> > Boone. Is it empty or what?
> >
> > Are they hurting for business?
>
> If the treatment we received from one of their sales reps while trying to
> get colocation quotes for their (as yet incomplete, far behind schedule,
> AFAIK) Boston datacenter is representative to how they treat all
> customers, it wouldn't surprise me that they'd be hurting for business.
> I'm still waiting for a quote that I was promised within a day two months
> ago, and have long since gone with a different provider.
>
> Tim
>
>
--
Rich Sena - ras@thick.net
ThickNET Consulting
"On the way to understanding; you understand, and forget."
