[3733] in North American Network Operators' Group
RE: [NIC-960710.6343] INVOICE (hardcopy) (01-jul-1996 - 07-jul-1996)
daemon@ATHENA.MIT.EDU (Craig A. Huegen)
Sun Aug 18 22:04:10 1996
Date: Sun, 18 Aug 1996 18:17:29 -0700 (PDT)
From: "Craig A. Huegen" <c-huegen@quad.quadrunner.com>
To: Bill Woodcock <woody@zocalo.net>
cc: billing@internic.net, hank@ibm.net.il, invoice@internic.net,
yhsong@daeyu.com, nanog@merit.edu
In-Reply-To: <199608181805.LAA11193@zocalo.net>
On Sun, 18 Aug 1996, Bill Woodcock wrote:
==>We haven't seen too many mis-bills, but quite a few uncredited payments...
==>i.e. our customer gets a cancelled check back, but then the InterNIC either
==>cancels the domain or refuses to acknowlege payment, or both.
==>
==>I'd say this is happening in 1%-2% of cases, which seems pretty high.
My girlfriend (in tech support for a small-business ISP-type-service) also
told me that 10-15 of their domains (out of around 350) have magically
been placed 'on hold' because they haven't acknowledged payment.
It's so distressing to see how the InterNIC can implement a policy to
charge for domains, but can't get their head out of dark places long
enough to at least institute a decent billing system.
For my domains, I received a fifteen-times-copied, very faint letter
saying I owe X dollars for the domains, which were hand-written on the
letter. Very poor system indeed and I'll be the first to encourage
replacing Network Solutions once the contract comes up.
/cah
