[37312] in North American Network Operators' Group
Re: Instant chats and central servers
daemon@ATHENA.MIT.EDU (deeann mikula)
Tue May 8 21:00:52 2001
Date: Tue, 8 May 2001 18:56:26 -0400 (EDT)
From: deeann mikula <deeann@telerama.com>
To: <nanog@merit.edu>
In-Reply-To: <5.0.2.1.0.20010508212503.02886610@216.122.217.122>
Message-ID: <Pine.BSF.4.30.0105081844480.22280-100000@gauntlet.telerama.com>
MIME-Version: 1.0
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Errors-To: owner-nanog-outgoing@merit.edu
On Tue, 8 May 2001, Kevin Gannon wrote:
>
> >It's a feature of how free services work.
i think sean was really interested in if/how people are using those
AIM/YM things. we are pretty heavily dependent upon realtime chat
(for the reasons kevin outlines below) but would never even joke about
using AIM/YM for senstive information w/i our organization. well, ok,
we do *joke* about it. ;)
> I know that one household name in IT uses an internal chat server
> to allow there 2nd line support get access to there 3rd line people.
> Basically it means they have instant access to all the heavy hitters
> in a non-intrusive way.
this is what we do, except that we have our entire staff, from our
office assistant to the owner of the company on one irc channel on a
private server. it's indespensible! as a matter of fact, people are
chastized for not paying attention to it, because it is the PRIMARY
means of communication w/i the company. of course, we have less than
10 people active at any given time, so it's not too unruley.
> It works a dream as a customer I can get access via the 2nd line
> to 3rd line folk that want to answer questions. Rather than the
we have been running a beta of a java-type thing to irc (i don't know
the details) for customers to talk directly with support staff. it IS
a dream, they love it.
i rejected using AIM/YM for customer relations, too. we don't let
them send passwords via email, and certainly wouldn't let them send
them across aol's and yahoo's networks.
so for us, it's a matter of not allowing proprietary information off
of our own servers that makes us reject those programs.
deeann m.m. mikula
network administrator
telerama internet -- http://www.telerama.com
abuse@telerama.com/spam@telerama.com
1.877.688.3200x501
