[36661] in North American Network Operators' Group
RE: OT-ish: netsol facist contact info?
daemon@ATHENA.MIT.EDU (Nick Thompson)
Thu Apr 12 16:36:44 2001
From: "Nick Thompson" <nick@ipark.com>
To: "deeann mikula" <deeann@telerama.com>,
"Alexei Roudnev" <alex@relcom.EU.net>
Cc: "Cerqua, Toby" <tcerqua@platinumsystems.net>, <nanog@merit.edu>
Date: Thu, 12 Apr 2001 15:31:57 -0500
Message-ID: <PDEMLAFIOOCIGLKBECAAKECOCCAA.nick@ipark.com>
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In-Reply-To: <Pine.BSF.4.30.0104121443040.10984-100000@gauntlet.telerama.com>
Errors-To: owner-nanog-outgoing@merit.edu
I have personally found that since we have switched to OpenSRS our domain
headaches have gone away. Their resellers interface is easy to use, and has
yet to cause a headache. And as far as their scripts they provide, we don't
even use those.
Anyone looking for a new registrar should seriously consider OpenSRS. That,
and at 10 bucks a pop it's cheaper anyways. ;)
Nick Thompson | "We can't solve problems by using the same kind
nick@ipark.com | of thinking we used when we created them."
(701) 271.6800 | -Albert Einstein
-----Original Message-----
From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of
deeann mikula
Sent: Thursday, April 12, 2001 1:55 PM
To: Alexei Roudnev
Cc: Cerqua, Toby; nanog@merit.edu
Subject: Re: OT-ish: netsol facist contact info?
On Thu, 12 Apr 2001, Alexei Roudnev wrote:
>
> netsol is an excellent example of American, braimnless, 24x7 service
support which
> is useless for the smart people and does exist for the dumb ones.
i beg to differ.
while i am hardly the person to defend netsol, i think your comments
are a gross exaggeration and a blind generalization. how big is your
sample set that you are drawing this conclusion from?
i phone netsol 3-4 times a week, for the past 2 years. each time i
do, i get ambiguities straightened out, domains modified manually by
the support person, or the updated report (nic handle report, domain
status report, etc.) that i requested. i call the business support
group, which maybe you don't have access to. (based on the volume of
requests that we process, we are shuffled off to the business
support.)
granted, i am often calling because their automated system has lost or
misconstrued my response/request. but when i do talk to their support
team, i am always satisfied. it would be impossible to do business
with them if i could not reach a clueful human who makes everything
ok.
deeann m.m. mikula
network administrator
telerama internet -- http://www.telerama.com
abuse@telerama.com/spam@telerama.com
1.877.688.3200x501
>
> My example:
>
> begin:
> Me: I payed extra 35$, can you confirm that domain will be renewed for
extra one
> year, I does not see it on the whois?
> NS: If you did not payed, use our web to pay. If you had _last_
notification,
> dismiss it.
> Me: I know; but I am asking you about my extra payment - if my friend
payed 70$
> and I payed 35$ for the same domain, what will really happen?
> NS: If you did not payed, you can do it by the web. If you have _fginal_
> notification, dismiss it. etc.
>
> goto begin
>
> Just the same as to ask questions to the typewriter...
>
>
> ----- Original Message -----
> From: "Cerqua, Toby" <tcerqua@platinumsystems.net>
> To: <nanog@merit.edu>
> Sent: Thursday, April 12, 2001 7:26 AM
> Subject: OT-ish: netsol facist contact info?
>
>
> >
> > i've been trying to get through to nanog for months now to do a simple
> > address change. of course i used their form correctly -- several times,
in
> > fact -- and i've exchanged emails with some lackey on the problem. once
i
> > made the problem clear, communications dropped off sharply. anyone know
a
> > contact with a clue? i'd rather get this done *before* the time runs out
and
> > i lose the name.
> >
> > thanks much. of course, please respond off-list.
> >
> > -t
> >
> >
>
>
