[35785] in North American Network Operators' Group
Re: I've just tried new.net's plugin. Don't.
daemon@ATHENA.MIT.EDU (Scott Francis)
Thu Mar 15 21:39:28 2001
Date: Thu, 15 Mar 2001 15:41:05 -0800
From: Scott Francis <scott@virtualis.com>
To: "Stephen J. Wilcox" <steve@opaltelecom.co.uk>
Cc: David Schwartz <davids@webmaster.com>,
Jeff Workman <jworkman@pimpworks.org>,
Chris Davis <chris.davis@computerjobs.com>, nanog@merit.edu
Message-ID: <20010315154105.I183@virtualis.com>
Mail-Followup-To: Scott Francis <scott@virtualis.com>,
"Stephen J. Wilcox" <steve@opaltelecom.co.uk>,
David Schwartz <davids@webmaster.com>,
Jeff Workman <jworkman@pimpworks.org>,
Chris Davis <chris.davis@computerjobs.com>, nanog@merit.edu
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In-Reply-To: <Pine.LNX.4.21.0103152129370.31633-100000@staff.opaltelecom.net>; from steve@opaltelecom.co.uk on Thu, Mar 15, 2001 at 09:40:28PM +0000
Errors-To: owner-nanog-outgoing@merit.edu
On Thu, Mar 15, 2001 at 09:40:28PM +0000, Stephen J. Wilcox had this to say:
>
> OK, I just created Wilcox's law of customer support..
>
> this states that for every choice you give users the number of potential
> problems increases proportianally.
s/proportionally/exponentially/
After all, customers interact with other customers, and worse, with sales folk.
--
Scott Francis scott@ [work:] v i r t u a l i s . c o m
Systems Analyst darkuncle@ [home:] d a r k u n c l e . n e t
PGP fingerprint 7ABF E2E9 CD54 A1A8 804D 179A 8802 0FBA CB33 CCA7
illum oportet crescere me autem minui
