[35043] in North American Network Operators' Group
RE: Choosing a Service/Hosting Provider
daemon@ATHENA.MIT.EDU (Irwin Lazar)
Fri Feb 23 22:41:07 2001
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From: Irwin Lazar <ILazar@tbg.com>
To: nanog@merit.edu
Date: Fri, 23 Feb 2001 20:30:08 -0700
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the strange thing is that we don't see network quality (in terms of low
latency, high 9's availability, etc.) being much of a concern among our
customers. I think the basic attitude is that there isn't much difference
in terms of service quality among the tier 1 providers: internet
connectivity, frame relay and ATM service are pretty much viewed as
commodities, so the more pressing issue becomes customer service/support,
SLA management, cost and availability.
Irwin
-----Original Message-----
From: Chris Kleban [mailto:ckleban@sitesmith.com]
Sent: Friday, February 23, 2001 12:23 PM
To: Irwin Lazar; 'Eric Gauthier'; nanog@merit.edu
Subject: RE: Choosing a Service/Hosting Provider
Well, one thing that was left out that the very important is the network
quality.
I am going to quote someone (not sure who): "good, fast, cheap (pick two)".
Chris
-----Original Message-----
From: owner-nanog@merit.edu [mailto:owner-nanog@merit.edu]On Behalf Of
Irwin Lazar
Sent: Friday, February 23, 2001 11:41 AM
To: 'Eric Gauthier'; 'nanog@merit.edu'
Subject: RE: Choosing a Service/Hosting Provider
Our consulting practice spends a lot of time on this very issue. I'd rate
the top three things that our customers are looking for from SP's are as
follows:
- Customer Service - a single point of contact, pro-active network
management, and fast provisioning. Poor customer service, IMHO, is the
single biggest complaint I hear from our customers about their current
service providers
- Cost - especially considering market slow-downs
- Geographic Availability - being able to provide service where its needed
and when its needed, via a single point of contact if partnership
arrangements are required.
I'd also add financial stability as another concern. Companies are very
wary about putting their lifeblood onto a service provider's network when
that service provider isn't financially stable.
Irwin
-----
Irwin Lazar - ilazar@tbg.com <mailto:ilazar@tbg.com>
Senior Consultant, The Burton Group
Office: 703-742-9659
Cell: 703-402-4119
http://www.tbg.com/
"The Ultimate Resource For Network Architects"
-----Original Message-----
From: Eric Gauthier [mailto:eric@roxanne.org]
Sent: Friday, February 23, 2001 11:29 AM
To: nanog@merit.edu
Subject: Choosing a Service/Hosting Provider
Hello,
I'm pretty sure that this question has been picked to death on
this list, but I couldn't find a good thread in the nanog archives.
If there is one in there, can someone drop me a pointer off-list?
Anyways, here is my question: What should people look for when choosing
a service or hosting provider?
Thanks.
Eric
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