[35014] in North American Network Operators' Group
RE: Choosing a Service/Hosting Provider
daemon@ATHENA.MIT.EDU (Irwin Lazar)
Fri Feb 23 12:05:02 2001
Message-ID: <0C875DC28791D21192CD00104B95BFE70146D5F0@BGSLC02>
From: Irwin Lazar <ILazar@tbg.com>
To: 'Eric Gauthier' <eric@roxanne.org>,
"'nanog@merit.edu'" <nanog@merit.edu>
Date: Fri, 23 Feb 2001 09:40:50 -0700
MIME-Version: 1.0
Content-Type: text/plain;
charset="iso-8859-1"
Errors-To: owner-nanog-outgoing@merit.edu
Our consulting practice spends a lot of time on this very issue. I'd rate
the top three things that our customers are looking for from SP's are as
follows:
- Customer Service - a single point of contact, pro-active network
management, and fast provisioning. Poor customer service, IMHO, is the
single biggest complaint I hear from our customers about their current
service providers
- Cost - especially considering market slow-downs
- Geographic Availability - being able to provide service where its needed
and when its needed, via a single point of contact if partnership
arrangements are required.
I'd also add financial stability as another concern. Companies are very
wary about putting their lifeblood onto a service provider's network when
that service provider isn't financially stable.
Irwin
-----
Irwin Lazar - ilazar@tbg.com <mailto:ilazar@tbg.com>
Senior Consultant, The Burton Group
Office: 703-742-9659
Cell: 703-402-4119
http://www.tbg.com/
"The Ultimate Resource For Network Architects"
-----Original Message-----
From: Eric Gauthier [mailto:eric@roxanne.org]
Sent: Friday, February 23, 2001 11:29 AM
To: nanog@merit.edu
Subject: Choosing a Service/Hosting Provider
Hello,
I'm pretty sure that this question has been picked to death on
this list, but I couldn't find a good thread in the nanog archives.
If there is one in there, can someone drop me a pointer off-list?
Anyways, here is my question: What should people look for when choosing
a service or hosting provider?
Thanks.
Eric
