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Date: Fri, 16 Feb 2001 10:29:18 -0500 (EST) From: deeann mikula <deeann@telerama.com> To: Sean Donelan <sean@donelan.com> Cc: <nanog@merit.edu> In-Reply-To: <20010216101944.26976.cpmta@c004.sfo.cp.net> Message-ID: <Pine.BSF.4.30.0102160739460.10377-100000@gauntlet.telerama.com> MIME-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII Errors-To: owner-nanog-outgoing@merit.edu On 16 Feb 2001, Sean Donelan wrote: > Are things as bad in Verizon country as they got in Ameritech country? i don't know how bad it is with ameritech, but honestly, verizon is a joke. since this isn't an adsl forum, i won't write the novel that i could regarding their (lack of) service. but it reaches from customer support to order placing to ticket escalation to the techs (mis) configuring their routers. some example of daily mishaps: *new customer bound to the wrong isp *inability to locate an address that is already billed by verizon (therefore, no adsl for customer) *customers switched to new vci/vpi with no coordination with us *new customers placed on new vci/vpi witn no coordination with us *refusal to service existing customers trouble tickets because they are "too far from the CO to have adsl" *days long outages that aren't explainable by anyone (techs to senior mgmt.) *customers SHUT off because they mention to bell techs that their OS is linux (we support linux, verizon doesn't, therefore, they cancel exisiting service) the last quote in that article sums it up: "For a company that supposedly should be technologically expert, they were completely unprepared for taking on the business and they have never caught up," she said. "Their service is abysmal." deeann m.m. mikula director of operations telerama public access internet http://www.telerama.com 1.877.688.3200
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