[33944] in North American Network Operators' Group
Re: CAIS DSL failure: lessons in how not to inform
daemon@ATHENA.MIT.EDU (Steve Sobol)
Thu Jan 25 12:59:41 2001
Message-ID: <3A7069B3.23B0EF18@NorthShoreTechnologies.net>
Date: Thu, 25 Jan 2001 13:00:19 -0500
From: Steve Sobol <sjsobol@NorthShoreTechnologies.net>
MIME-Version: 1.0
To: John Todd <jtodd@loligo.com>
Cc: "Howard C. Berkowitz" <hcb@clark.net>, nanog@merit.edu
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Errors-To: owner-nanog-outgoing@merit.edu
John Todd wrote:
> When I'm on hold with a vendor and I get music (or worse, ads) pumped
> into my ear, I will often ask for the manager on the next opportunity
> that someone comes on the line.
I'm exactly the opposite. I don't necessarily want to hear ads, but I
don't like not quite being sure whether I'm connected or not :)
--
Steve Sobol, BOFH, President 888.480.4NET 866.DSL.EXPRESS 216.619.2NET
North Shore Technologies Corporation http://NorthShoreTechnologies.net
JustTheNet/JustTheNet EXPRESS DSL (ISP Services) http://JustThe.net
mailto:sjsobol@NorthShoreTechnologies.net Proud resident of Cleveland, Ohio
