[32161] in North American Network Operators' Group
Re: 11/11/00 Internet Routing Problems
daemon@ATHENA.MIT.EDU (Randy Bush)
Mon Nov 13 15:01:18 2000
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From: Randy Bush <rbush@bainbridge.verio.net>
To: jamie rishaw <jamie@arpa.com>
Cc: nanog@merit.edu
Message-Id: <E13vPgZ-000FHJ-00@rip.psg.com>
Date: Mon, 13 Nov 2000 11:54:35 -0800
Errors-To: owner-nanog-outgoing@merit.edu
> Why don't you fix your own backbone before you worry about other
> peoples networks?
>
> Your wonderful engineering team has my site down to 50% of the world
> for the past 12 hours, for the third time in 90 days (twice now you've
> taken me down for over *24* hours).
>
> What's even funnier, is that I'm also down to half of your own internal
> backbone. Half your NOC staff can't even get to me.
>
> You should develop some wonderful tools like the one you spammed nanog
> with, to establish some SLA towards your customers.
>
> Peering don't mean shit if you can't pass packets to your data centers.
sorry to take so long to get back. intermediate progress report.
o your message did not give me a lot of actual data to go on.
o looking up rinsaw, arpa.com, and shit in the noc only gave hits on
the latter, and they seemed to not be relevant to your problem
o turns out you have not been talking to the noc at all, but to customer
service. your ticket number is 945563
o as far as i can tell, you seem to be collocated in a datacenter in
ohio and the folk up there have been called to check
o there seems to be no problem with bandwidth to the datacenter
o there does seem to be a routing issue that is being chased. it is not
clear if it is particular to you alone or to others similarly collocated
i am trying to find more detail. if you happen to have any actual technical
info, feel free to drop me a line.
thanks.
randy
