[31028] in North American Network Operators' Group
RE: Ameritech Service Quality Report
daemon@ATHENA.MIT.EDU (Richard Welty)
Wed Sep 6 10:32:41 2000
Message-ID: <F5EC0261691CD411887200E018C19DAC022971@TROYNT01>
From: Richard Welty <rwelty@vpnet.com>
To: Shawn McMahon <smcmahon@eiv.com>, nanog@merit.edu
Date: Wed, 6 Sep 2000 10:36:20 -0400
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Errors-To: owner-nanog-outgoing@merit.edu
Shawn McMahon [mailto:smcmahon@eiv.com] wrote:
> They also were notorious for telling people "we've tested
> your T1, and the
> problem is on your end" when they hadn't tested at all, then
> when you pester
> them into testing again they suddenly find a problem on their end.
> Happened to me more than once.
on more than one occasion, when managing customer installs or
troubleshooting,
we've had Ameritech tell us that they can see the CPE and try and
declare
their work done.
of course, we always include an appropriately timed step in our
procedure
where the CPE is disconnected and turned off, so we usually put an end
to
that right then and there.
it's kind of depressing that you have to presume that a critical vendor
is going to lie to you. on the other hand, it _is_ the phone company.
richard
