[30979] in North American Network Operators' Group
Cablevision/OptimumOnline Long Island - massive outage
daemon@ATHENA.MIT.EDU (Kai Schlichting)
Sun Sep 3 14:04:36 2000
Message-Id: <4.3.2.7.2.20000903135741.034feaa0@mail.conti.nu>
Date: Sun, 03 Sep 2000 14:03:12 -0400
To: nanog@merit.edu
From: Kai Schlichting <kai@pac-rim.net>
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Errors-To: owner-nanog-outgoing@merit.edu
Cablevision/OptimumOnline, Long Island, NY has massive roving outages of
their cable Internet service swince Friday evening: calling their
customer service line gets you 30+ min. waits before a drone answers
who will ask if you power-cycled your cable modem and computer, then
puts you on hold for another 30+ (I was too impatient to wait longer)
to wait for a "technician". The list of cities effected by the outage
seems to change (on their on-hold tape) every 2 hours, is somewhere
between 6-10 cities at a time, and in 4 calls, I have heard probably
30 different city names by now :)
What could bring down such a large cable system in parts and repeatedly
for many hours at a time is beyond me: one of my SSH sessions just
resumed from being stuck for 11+ hours: Modifying your TCP kernel
(or registry - your platform pick) settings to not time out for a
few days is a really good idea :)
bye,Kai
