[30950] in North American Network Operators' Group
Re: predicted customer support conversation
daemon@ATHENA.MIT.EDU (Nathan Lane)
Fri Sep 1 21:58:02 2000
Message-ID: <39B04CDC.D8AB60A9@terminus.com>
Date: Fri, 01 Sep 2000 19:42:04 -0500
From: Nathan Lane <nathan@terminus.com>
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Cc: nanog@merit.edu
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Errors-To: owner-nanog-outgoing@merit.edu
smd@clock.org wrote:
>
> <ring ring>
>
> Operator: Hello, networknet NOC, can I help you?
>
> Customer: Yes, I'm having trouble surfing microsoft.com.
>
> Operator: Oh, dear. Are you using IPv4 or IPv6?
>
> Customer: Huh? What?
>
> Sean.
Current support call:
Operator: Hello, networknet NOC, can I help you?
Customer: Yes, I'm having trouble surfing microsoft.com.
Operator: What's your IP address?
Customer: Huh? What?
-Nathan Lane
