[30180] in North American Network Operators' Group
Re: Different customer service reactions (was Re: Wanted: Clueful
daemon@ATHENA.MIT.EDU (Christian Nielsen)
Mon Jul 17 16:42:38 2000
Date: Mon, 17 Jul 2000 14:40:19 -0600 (MDT)
From: Christian Nielsen <cnielsen@nielsen.net>
To: Sean Donelan <sean@donelan.com>
Cc: nanog@merit.edu
In-Reply-To: <20000717003555.4856.cpmta@c004.sfo.cp.net>
Message-ID: <Pine.GSO.4.21.0007171439470.19701-100000@matterhorn.nielsen.net>
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Errors-To: owner-nanog-outgoing@merit.edu
On 16 Jul 2000, Sean Donelan wrote:
> Why does GlobalCenter tell people to call AT&T instead of GlobalCenter
> contacting AT&T directly? IOPS tried to set up a common trouble ticket
> system between its members. But I don't know how much use it gets.
this is how it should happen. If we have a problem with a peer or customer, we
contact that peer/customer and work the problem with them.
