[30166] in North American Network Operators' Group
Re: Wanted: Clueful Individual @ TeleGlobe.net
daemon@ATHENA.MIT.EDU (Me)
Mon Jul 17 13:05:16 2000
Date: Mon, 17 Jul 2000 11:00:44 -0600 (MDT)
From: Me <smentzer@mentzer.org>
To: chris@bgpconsulting.com, patrick@ianai.net, nanog@merit.edu
Message-ID: <Pine.LNX.4.10.10007171054581.18683-100000@lightning.mentzer.org>
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Errors-To: owner-nanog-outgoing@merit.edu
Having worked at a large unnamed backbone provider, I agree with the
reasoning behind not opening tickets for non-customers.
That having been said however, it is inexcusable to ignore a possible
problem on the network you are responisible for. When non-customers would
call the NOC, I would listen to them, thank them for the heads up, and
investigate the problem, at the same time letting them know I could not
open a "customer" ticket on them. If there WAS a problem found(believe
it or not, net everyone reporting a problem knew what they were talking
about :> ), an internal ticket would be opened and worked as normal.
-Sean
me@mentzer.org
