[30159] in North American Network Operators' Group
Re: Wanted: Clueful Individual @ TeleGlobe.net
daemon@ATHENA.MIT.EDU (Patrick W. Gilmore)
Mon Jul 17 12:05:06 2000
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Date: Mon, 17 Jul 2000 12:02:12 -0400
To: nanog@merit.edu
From: "Patrick W. Gilmore" <patrick@ianai.net>
In-Reply-To: <001401bff004$48dc5d40$dc1e000a@office.aol.com>
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At 11:32 AM 7/17/00 -0400, Chris wrote:
>
>You have to remeber that most major providers don't have time to mess with
>non customers. If you want to get any kind of resolution you need to send
>email to there noc and open a ticket with your provider, because that is who
>AT&T or TeleGlobe is going to work with. Also by opening a ticket with your
>provider you let them clear the return path through there network(which is
>almost always diffrent that your path there), and you also don't bug people
>on nanog with mail like this.
In other words, "most major providers" do not have time to fix their own
network?
If someone called my NOC with a real problem on my network, customer or
not, my NOC *will* fix that problem, or that NOC monkey will be looking for
another job. Problems on your network are your problem, whether a customer
reports them or some random person on the street. You should be thanking
them for backing up their (failed) internal monitoring system, not telling
them to bugger off.
Also, suggesting someone get their provider to open a ticket with the
network in question is a bit silly. This is the North American NETWORK
PROVIDERS' Group - most of the people who post here *ARE* a provider. (And
are very well aware of asymmetric routing on the Internet.)
Besides, this does not always help. As Sean pointed out, some networks
will not open tickets for peers (even though that is in every peering
agreement I have ever seen).
> Chris
TTFN,
patrick
