[29790] in North American Network Operators' Group
RE: RBL-type BGP service for known rogue networks?
daemon@ATHENA.MIT.EDU (Joe Shaw)
Fri Jul 7 04:31:08 2000
Date: Fri, 7 Jul 2000 03:28:46 -0500 (CDT)
From: Joe Shaw <jshaw@insync.net>
To: Karyn Ulriksen <kulriksen@publichost.com>
Cc: "'Christian Nielsen'" <cnielsen@nielsen.net>,
"'nanog@merit.edu'" <nanog@merit.edu>
In-Reply-To: <0127E258EE29D3118A0F00609765B44831788B@subnet-gw-00053.sitestream.net>
Message-ID: <Pine.GSO.4.21.0007070327560.6480-100000@vellocet.insync.net>
MIME-Version: 1.0
Content-Type: TEXT/PLAIN; charset=US-ASCII
Errors-To: owner-nanog-outgoing@merit.edu
On Thu, 6 Jul 2000, Karyn Ulriksen wrote:
>
> Christian,
>
> They are one of my DS3 providers and I have been doing business with them
> for the past four years. Their NOC staff is great and their customer
> service has made great strides over the past year (since I no longer have to
> beg, plead, and grovel to get things done). But I have had problems with
> their abuse department being (non)responsive. You would think that pulling
> a full DS3 and several T1's (and potentially pulling more from them) would
> give me a leg to stand on with them! I don't think that I have ever
> received even acknowledgement on emails sent to abuse, I end up going
> through my own channels in Exodus to get anything close to a remedy.
>
> Karyn
UUNet's abuse department used to be the same way, especially during the
weekend. If you wanted to annoy the piss out of a UUNet dedicated line
customer, the weekend was the time to do it. I don't know if that's
changed now.
__
joseph w. shaw
