[29033] in North American Network Operators' Group
Re: DSL (was shopping for NOCs)
daemon@ATHENA.MIT.EDU (Bora Akyol)
Mon Jun 5 16:21:54 2000
Message-ID: <009201bfcf2b$60d18370$af3710ac@pluris.com>
From: "Bora Akyol" <akyol@akyol.org>
To: "Chris Williams" <chris.williams@third-rail.net>,
"Joseph Birthisel" <josephb@onramp.net>
Cc: <nanog@merit.edu>
Date: Mon, 5 Jun 2000 13:19:40 -0700
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From an operational perspective, I think the best lesson to be learned is to
grow only as fast as you can provide support for.
I wonder what the correct ratio is in terms of number of new subscribers vs
number of support staff.
Also what is the bandwidth that they are adding from/to the CO to serve all
these new customers. I hope that they are not using the good old Erlang B
models to calculate the amount of backbone bandwidth they need.
Bora
----- Original Message -----
From: Chris Williams <chris.williams@third-rail.net>
To: Joseph Birthisel <josephb@onramp.net>
Cc: <nanog@merit.edu>
Sent: Monday, June 05, 2000 1:07 PM
Subject: Re: DSL (was shopping for NOCs)
>
> Doesn't this have more to do with the philosophy of the company
> providing service than the technology being deployed (DSL)?
> Maybe the problem is that DSL tends to involve LEC people who are
> infected with the obsolete lazy-monopoly attitude of the incumbents.
>
> In any case, are there unique operational challenges posed by DSL that
> are causing some of these problems? Is there anything we can do as a
> community to address them (or encourage the people who need to address
> them, to do so)?
>
> Maybe this discussion could evolve into something a little more useful
> than "my DSL provider sucks"..."me too", since there seems to be a lot
> of interest (or at least a lot of unhappy voices)..
>
> Joseph Birthisel wrote:
> > DSL NOCs to my experience are badly run and resolution time is not good
> > (to
> > put it nicely). They do not keep good documentation (or their people
> > don't
> > choose to use it) on what circuits affect which customers, which ISPs
> > their
> > outages affect, or how to match a CID with a dslam. Most notable in this
> > area
> > is Northpoint's NCC. My hope is that either (a) over time they will get
> > more
> > standardized in their outage notification and communication with the
> > ISPs
> > they partner with (b) the technology becomes outdated soon and customer
> > connectivity does not rely on their technical support.
>
