[2855] in North American Network Operators' Group
Re: I-D (Re: Out of date contact information )
daemon@ATHENA.MIT.EDU (Michael Dillon)
Mon May 6 23:47:52 1996
Date: Mon, 6 May 1996 20:19:13 -0700 (PDT)
From: Michael Dillon <michael@memra.com>
To: nanog@merit.edu
In-Reply-To: <199605062302.TAA12051@brookfield.ans.net>
On Mon, 6 May 1996, Curtis Villamizar wrote:
> At least with ANS "trouble" and "noc" are not synonymous. NOC is lots
> of people involved in network operations and normal trouble reporting
> (can't get there from here reporting) need not bother the whole group.
> Trouble is the current NOC staff on duty and are supposed to respond
> immediately to mail in the trouble mailbox, usually openning a trouble
> ticket and diagnosing the problem, in doing so starting the 15 minute
> escallation timer for the oncall engineer. They also in practice
> respond immediately to mail in the NOC mailbox, but then a lot of
> people not on duty have to delete the mail when they come on call
> which just makes more work.
>
> If other providers have the same conventions or agree that these
> conventions are usefull, then write them up however you like (more
> briefly than I have done would be nice).
Perhaps someone could collect the NOC practices and contact points for the
major NSP's and write it up as an informational RFC.
Michael Dillon Voice: +1-604-546-8022
Memra Software Inc. Fax: +1-604-546-3049
http://www.memra.com E-mail: michael@memra.com
