[28259] in North American Network Operators' Group
RE: Network Solutions with another twist
daemon@ATHENA.MIT.EDU (Roeland M.J. Meyer)
Sat Apr 22 11:25:35 2000
Reply-To: <rmeyer@mhsc.com>
From: "Roeland M.J. Meyer" <rmeyer@mhsc.com>
To: "'Ken Eddings'" <eddingsk@apple.com>,
"'Stewart Gott'" <sgott@fhi.org>, <nanog@merit.edu>
Date: Sat, 22 Apr 2000 08:23:12 -0700
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is anyone keeping track of NSI errors?
> Ken Eddings
> Sent: Wednesday, April 19, 2000 2:34 PM
>=20
> I second that. I've been dealing with them around four years now and=20
> have never managed to speak to a human.
I avoid speaking to NSI support critters as much as possible and I never =
ask for anything "out of the box". Been doing that for five years now.
> When pushed we've had to expedite things and pay the new expediting=20
> fee, which wouldn't have been necessary had reasonable customer=20
> service been available in the first place. Seems to me the generally=20
> regarded poor service might be used to drive business to their=20
> extra-cost services.
But ... of course!<g>
> At 11:43 AM -0400 4/19/2000, Stewart Gott wrote:
> scary! Their
> >attitude seems to be if you fill out the on-line or email form to the
> >computer's satisfaction, and the computer accepts and=20
> processes it, fine,
> >otherwise they have absolutely no clue how to help you, how to change
> >anything, how to update anything, it really is pathetic!
Agreed, this seems to be the standard. Note that Verisign is almost as =
bad. We went to self-signed certs, a long time ago, because we were =
tired of getting raped there as well. Now that Verisgn has bought NSI, I =
expect no improvement in service. They probably still won't be able to =
get Guardian running right.
