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From: "Barratt, Tony" <TBarratt@telfort.nl> To: "'nanog@merit.edu'" <nanog@merit.edu> Date: Fri, 27 Aug 1999 17:33:36 +0200 Errors-To: owner-nanog-outgoing@merit.edu I've been asked to look into customer service issues/fault resolution Along the lines of: Fault1: question1 question2 Fault2: question1 question2 eg Fault:Subscriber can't authenticate (and then get inetaccess) Q1. which userid/password was used Q2. which access number But, mmm, hasn't this been done many times before? I searched the web, but found some half useful stuff on troubleshooting. Can anyone point me to a relevant URL? TIA Tony
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