[24544] in North American Network Operators' Group
Re: Network Solutions loses domain data
daemon@ATHENA.MIT.EDU (Mike Bird)
Tue Jul 13 16:05:32 1999
Date: Tue, 13 Jul 1999 13:01:30 -0700
To: Daniel Senie <dts@senie.com>
From: Mike Bird <mgb@yosemite.net>
Cc: nanog@merit.edu
In-Reply-To: <378B8FAA.8BB82A10@senie.com>
Errors-To: owner-nanog-outgoing@merit.edu
It'll take a lot of work for NSI to beat the morons at US Domain Registry.
Their database was changed April 15th, and not by us. Since then, our
"mariposa.ca.us" customers have been surviving on the secondary name server
only, with consequent performance delays.
We have asked US Domain Registry to (a) fix the problem and (b) give us any
info on the source of the change.
It takes approximately one month for them to reply to our e-mails. The
responses are useless, and always late on a friday afternoon.
One is tempted to believe that they have to get themselves good and drunk
before dealing with the distatasteful chore of customer support e-mail.
A decade ago, ISI was a place you could respect.
----------------------------------------------------------
Mike Bird Tel: 209-742-5000 FAX: 209-966-3117
President POP: 209-742-5156 PGR: 209-742-9979
Iron Mtn Systems http://member.yosemite.net/
