[24525] in North American Network Operators' Group
Re: Outage: MCI Worldcom NOC
daemon@ATHENA.MIT.EDU (Sean Donelan)
Fri Jul 9 21:34:13 1999
Date: Fri, 9 Jul 1999 20:32:42 -0500
From: Sean Donelan <SEAN@SDG.DRA.COM>
To: nanog@merit.edu
Errors-To: owner-nanog-outgoing@merit.edu
kit@connectnet.COM (Kit Knox) writes:
>The entire ticketing system is currently down in the MCI Worldcom NOC with
>no ETR.
>
>They are currently unable to open any trouble reports or check the status
>of existing tickets.
Yes, MCI/Worldcom has been having problems with their trouble ticket
system. It was down on July 7 and a couple of other times when we called.
At least MCI/Worldcom tells you the system is down. Some other carriers
seem to just make up ticket statuses when their systems are down.
I'm surprised though MCI/Worldcom wouldn't open a manual ticket. Maybe
its just because I'm such a PITA. But even when their automated system
is down, we've gotten MCI/Worldcom to open a paper ticket. And yes, I've
escalated a paper ticket. So paper ticket was being passed on, and not
just the customer service rep throwing the paper in the trash as soon
as I hung up the phone.
--
Sean Donelan, Data Research Associates, Inc, St. Louis, MO
Affiliation given for identification not representation
