[24441] in North American Network Operators' Group
Re: Cisco TAC KRAP !!
daemon@ATHENA.MIT.EDU (Andrew R Frame)
Tue Jun 29 23:19:54 1999
Date: Tue, 29 Jun 1999 20:18:21 -0700 (PDT)
From: Andrew R Frame <aframe@employees.org>
To: TOO MUCH <phantom2005@hotmail.com>
Cc: nanog@merit.edu
In-Reply-To: <19990625164335.70474.qmail@hotmail.com>
Errors-To: owner-nanog-outgoing@merit.edu
they put you on hold to talk to somebody who knows his stuff that doesnt
take phone calls. they cant put sr engineers at the frontline.. it would
be a waste of talent since 80% of all calls are because customers are less
then incompetent.
latah,
-andrew
On Fri, 25 Jun 1999, TOO MUCH wrote:
>
> Over the last year it seems that the quality of service I have received from
> TAC has diminished. At one time I found myself speaking to a knowledgeable
> engineer. Who knew the product and protocols involved and they were willing
> to share information.
>
> The norm these days is to get an engineer who knows less then I do. I'm call
> requesting technical information pertaining to their products, What I get is
> some clown telling me to hold on while he surfs the internal web page
> looking for the answer. I can scan CCO myself!!
>
> Is it just me ?
>
> Phantom hates Cisco or should I say Sissy-Co TAC!!
>
>
> _______________________________________________________________
> Get Free Email and Do More On The Web. Visit http://www.msn.com
>
>
